Diabetics find communication with doctors important, but aren't willing to pay for it

Both type 1 and type 2 diabetes can be difficult conditions to control. They demand constant attentiveness and collaboration between patients and their physicians.

A new study that was presented at the American Osteopathic Association's 115th Osteopathic Medical Conference and Exposition found that many diabetic patients find technology to be a useful means of staying in contact with their doctor about these issues. However, few are willing to pay extra for the service.

In a survey of more than 300 diabetics, researchers found that 42 percent of patients communicated with their physicians by telephone about their condition between visits, while 13 percent used email. Despite the popularity of these services, 62 percent of patients said they would not pay more for them.

"Patients want some way to communicate with their physicians, such as by phone or pager, to ask questions about managing their diabetes or to share information about their condition, such as their blood sugar levels," Dr. Jay Shubrook, who led the investigation. "They like the access but they don't want to pay for it."

He suggested that doctors may need to find other ways to communicate with their patients.
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