EndocrineWeb Support Community FAQ

• Registering and Logging In
• Member Preferences
• Privacy and Security

Registering and Logging In

1. Why do I need to register?
   You may look around the Support Community and read posts without registering, but in order to post your own message, you’ll need to register and log in. Registered members can also take advantage of many other community features, such as choosing a personal avatar and voting for the best answer to question.
2. How do I register?
   Go to the Registration Page, where you’ll be able to choose a username and password. You’ll need to provide your email address.
3. I have a screen name and a password; how do I log in?
   Registered members can sign in from the Log In Page. Enter your email address and password to log in.
4. I already logged in; why did I get logged out automatically?
   To protect your privacy, you will be automatically logged out after a period of inactivity. If you would like the site to always log you in automatically, please check the ‘Remember Me’ checkbox.
5. Why am I required to log in to post?
   This is primarily to protect the privacy of members who have shared their information, and to prevent unwanted or inappropriate posts.
6. What if I forget my password?
   If you forget your password, you can ask us to email it to you. Visit the Forgot your Password page and enter the email address you registered with. Then check your email to retrieve your password.

Member Preferences

1. What is an avatar?
   An avatar is an image that’s displayed next to your name along with all your posts. You can upload your own image to use as your avatar, or you can use the default avatar.
2. How do I change my password?
   Once you’re logged in, you can change your password from your Member Profile page.
3. How do I change my email address?
   You’ll be able to change your private email address on the Member Profile page (choose the "Edit" tab).
   Your email address is visible only to you. Other users cannot see your email address.

Privacy and Security

1. What can I do to make sure I stay safe while I'm online?
   EndocrineWeb and Vertical Health have no jurisdiction over your private email. That's why it's so important not to give your email address on the public message boards. In fact, this is a good time to go over some rules of basic Internet safety:
   
   • Never give out too much personal information. Whether it's your full name or detailed information about where you work or live, try to keep such information private.
   • Never use your first and last name as your member name.
   • Never put your phone number on a public message board for all to see.
   • Never give anyone your account password.
   • Don't give out your personal email address on the message boards. Putting your personal email out there is asking for spam.  If you really want to share an email address, create a free, throwaway one, using Yahoo or Hotmail.
   • Be careful who you trust. We tend to take everyone at their word, but it's very possible that some of the people who post messages on the Internet are not who or what they seem to be.